Reprint It is boring and difficult to do storage management and operation and maintenance. Today, I would like to share my own perspective to see how party B's manufacturers check your own work, meet or respond to the customer's needs, what does the customer think, what does the customer want you to help him do? Relieve his pain and workload, and make customers feel that a certain manufacturer has good pre-sales or after-sales capabilities, thus having more and longer opportunities to cooperate with other competitors.
The following table shows the daily work of a storage manager. checking list, unless this person does not need help from others, he really wants to be responsible for the equipment manufacturer interface person, can help him to do the following items.
No.
Project
description
can I Do It
role
1
product and Technology Introduction
in the project or daily, customers can quickly understand the company's products and technologies and provide them PPT materials for Excerpts
√
pre-sale
2
product Competition Analysis
in the project, the customer needs technical competition analysis for several manufacturers, non-tend version, according to the actual version, such excel, etc.
√
pre-sale
3
product solution
able to provide or write the solution materials that customers want according to the current project on hand, such PPT,word, etc. for internal reporting
√
pre-sale
4
storage planning
able to provide storage O & M personnel or related personnel with patient requirements to provide company-level storage planning or department-level storage planning
X
pre-sale
5
request for instructions for internal projects
the storage owner is responsible for the internal request of the project, word
X
pre-sale
6
internal project construction plan
detailed construction and implementation plan after the storage manager asks for instructions and reports are passed
X
pre-sale
7
parameter formulation of bidding documents
assist the storage manager in formulating technical parameters for writing storage.
√
pre-sale
8
service Capability Evaluation
assist the storage manager to write the service capability evaluation or competition comparison for participating in this project.
X
pre-sale
9
project bidding summary
the summary after the completion of the project, such as the day when the bid was submitted and what was the situation? Finally, the team agreed on who won
X
pre-sale
10
project tracking reminder
can actively see the project after winning the bid, the project tracking arrival
X
pre-sale
11
implementation of the project
can actively help customers to complete the final implementation plan, put on shelves, label and so on. If you don't come, sit down and give customers a form or question, and let them do it by themselves and fill it out by themselves, customers have to worry about everything, not really active
X
after-sales
12
acceptance data
actively provide project test report, emergency return, implementation plan, so as to facilitate internal contract process, payment after completion and other processes
√
after-sales
13
Product storage
support for product warehousing, serial number, product model, description, maintenance date, and other information
X
after-sales
14
store daily tickets
able to solve the technical support or operation assistance required by storage O & M personnel at any time or in a timely manner, such zone, create a lun, create a dual active, add NAS user permissions, and other, such as storage and third-party platform monitoring and maintenance, dump
X
after-sales
15
storage monitoring alerts/Fault knowledge base
provide customers with unknown causes of failures encountered in daily storage O & M, and provide consulting, handling suggestions, and support.
X
after-sales
16
routine inspection
provide the daily inspection of the manufacturer's equipment, provide practical problems and suggestions for handling, and perform tasks such as non-guided expansion.
X
after-sales
.
...
...
.
.
The above items are not limited to these items. If the manufacturer can do it with all his heart, the editor thinks that he will definitely have a great impression and promotion on various aspects such as the project, so that the customer can't leave you.
√ * only the personal experience of the editor, if you can cooperate with each other as a pre-sale or after-sale, all of these can be done very well and in place, then it's really amazing, and you won't worry about the list, there is no shortage of projects...
As a storage pre-sale or after-sale, what you can do is√?
-Work--
